The Calls page is your inbox for every conversation your AI receptionist handled. Use it to listen back, read what happened, and decide what needs follow-up.
What's on a call
Open any call to see:
- Summary — A short AI write-up of what the caller needed
- Transcript — The full written conversation
- Recording — Audio of the call
- Call tag — The category Tinylawn assigned
- Linked lead — If a lead was created, open it for contact information and intake context gathered during the call
- Caller number — So you can call back quickly
Call tags explained
Tag | What it means |
Appointment Request | Caller asked for a specific visit time |
Reschedule Request | Caller asked to move an existing appointment |
Cancellation Request | Caller asked to cancel an existing appointment |
Quote Request | Usable quote or job details were captured |
Prospect Follow Up | A new prospect needs a callback |
Client Follow Up | An existing client needs help |
Message Taken | Caller left a general message |
General Question | Question answered; no further action needed |
Missed Call | No usable request was captured |
Needs Follow Up | Still needs manual review |
Spam | Detected as spam or a robocall |
Billable vs non-billable calls
Spam calls and empty hangups that aren't billable do not count toward your monthly call allowance or trial limit. Real customer conversations that the receptionist handles generally do.
When to follow up
- If the call created a lead, open the lead and confirm next steps.
- If the tag is Prospect Follow Up, Client Follow Up, Message Taken, or Needs Follow Up, review the transcript and call the customer back.
- If call recovery was used, check whether the caller later submitted your form.
Tips
- Start your day on the Calls page to clear unread conversations.
- Use call tags to prioritize callbacks before reviewing every General Question.
- Listen to a few recordings after setup changes (greeting, FAQs, Call questions, transfers) to confirm the receptionist sounds right.