Quick answers to the most common questions about Tinylawn.

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No. Your free trial includes free calls over 14 days with no credit card required. You'll only need to add payment information when you're ready to subscribe to a plan.

Your phone number is assigned during onboarding. If you need a different number, contact our support team and we'll help you get set up with a new one.

Tinylawn is built for home service businesses including landscape maintenance, landscape design and build, tree care, snow and ice removal, irrigation, pest control, pressure washing, and cleaning. The platform adapts your default services and pricing based on your industry.

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Yes. Your AI receptionist answers calls around the clock, including nights, weekends, and holidays. It uses your configured business hours to determine when to offer appointment slots, but it always picks up the phone.

Yes. Unlike a human receptionist, the AI can handle multiple simultaneous calls without putting anyone on hold.

If the AI can't gather enough information to create a lead (e.g., unclear address or service needs), the call is tagged as "Needs Follow Up" so you can reach out personally. You'll still get a full transcript and recording of the call.

No. Calls identified as spam are not counted toward your monthly call allowance or trial limit.

Yes. Every call includes a full audio recording and written transcript. Go to the Calls page and click on any call to listen and read the details.

The receptionist checks your business hours, existing appointments, and your earliest availability setting in real time. Keep these settings up to date for accurate scheduling.

Yes. If a customer calls back, the AI looks up their most recent appointment by phone number and can reschedule or cancel it during the call.
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When a lead is created, Tinylawn automatically pulls public property data including lot size, building square footage, property type, and satellite imagery. This helps you prepare accurate quotes without visiting the property first.
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This means the AI gathered some information but not enough to create a complete lead — usually a missing or unclear address. Review the call transcript and reach out to the customer directly.
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Yes. Create as many forms as you need — different forms for different services, marketing campaigns, or seasons. Each form has its own URL and tracks views, submissions, and conversion rates independently.

You can use a form's URL or QR code to add to your business cards, uniforms, fleet vehicles, marketing flyers, posters, etc. Any submission to a form will be captured as a lead.

You can download QR codes in PNG, JPEG, or SVG format. Use SVG for large-format printing (banners, vehicle wraps) and PNG or JPEG for everything else.
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Your trial ends when you hit 5 calls or 7 days, whichever comes first. Spam calls don't count.

Additional calls are billed at your plan's overage rate depending on your plan. Overage is calculated and charged automatically at the end of each billing cycle.

Yes. Upgrade, downgrade, or switch between monthly and annual billing whenever you need to. Changes take effect at the start of your next billing cycle.
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Go to Settings > Billing and click through to the Stripe customer portal, where you can update your card, view invoices, and manage your payment details.

Go to Settings > Scheduling and set your open/close times for each day of the week. Changes take effect immediately.

Tinylawn accounts are organized by business. Under Manage Organization > Members you can invite team members by email.

Go to Settings > Danger Zone and click Delete Account. This permanently removes all data, releases your phone number, and cancels your subscription. This action cannot be undone.