Quick answers to the most common questions about Tinylawn.

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No. Your free trial includes 10 free calls over 14 days, with no credit card required. You'll only need to add payment information when you're ready to subscribe to a plan.

Your phone number is assigned during onboarding. If you need a different number, contact our support team and we'll help you get set up with a new one.

Tinylawn is built for home service businesses including landscape maintenance, landscape design and build, tree care, snow and ice removal, irrigation, pest control, pressure washing, and cleaning. The platform adapts your default services and pricing based on your industry.

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Yes. Your AI receptionist answers calls around the clock, including nights, weekends, and holidays. It uses your configured business hours and appointment settings to decide when to offer visit times, but it always picks up the phone.

Yes. Unlike a human receptionist, the AI can handle multiple simultaneous calls without putting anyone on hold.

If the AI can't gather enough information to create a lead (for example, an unclear address or service need), the call is tagged so you can follow up. You'll still get a full transcript and recording of the call.

Yes. Set up warm transfer routes under Settings > Receptionist > Call transfers. You can choose when to transfer (for example, urgent issues, billing questions, or when someone asks for the owner) and when those numbers should ring.

If call recovery is enabled, Tinylawn can text the caller a link to your default online form so they can still submit their request. Turn this on under Settings > Receptionist > Call recovery.

No. Calls identified as spam are not counted toward your monthly call allowance or trial limit.

Yes. Every call includes a full audio recording and written transcript. Go to the Calls page and click on any call to listen and read the details.

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The receptionist checks your business hours, appointment request windows, existing appointments, earliest availability, and any date overrides (like holidays) in real time. Keep these settings up to date under Settings > Scheduling.

Yes. If a customer calls back, the AI looks up their most recent appointment by phone number and can capture a reschedule or cancellation request during the call. Your team still confirms the final schedule on the lead.

When a lead is created with a valid address, Tinylawn can enrich the property with public data and generate a Virtual Site Report — an overview of the property, observations, possible challenges, and service recommendations. This helps you prepare quotes before visiting.

This usually means the AI gathered some information but not enough to create a complete lead — often a missing or unclear address. Review the call transcript and reach out to the customer directly.

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Yes. Create as many forms as you need — different forms for different services, marketing campaigns, or seasons. Each form has its own URL and tracks views and submissions independently.

Use a form URL or QR code on business cards, uniforms, fleet vehicles, flyers, posters, and more. Every submission is captured as a lead. Your default form is also used for missed-call recovery texts.

You can download QR codes in PNG, JPEG, or SVG format. Use SVG for large-format printing (banners, vehicle wraps) and PNG or JPEG for everything else.

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Yes. Create an API key under Settings > Integrations, connect Tinylawn in Zapier, and use the New Lead trigger to send leads into tools like Jobber, ServiceTitan, Google Sheets, and more.

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Your trial ends when you hit 10 calls or 14 days, whichever comes first. Spam calls don't count.

Additional billable calls are charged at your plan's overage rate. Overage is calculated and charged automatically at the end of each billing cycle.

Yes. Upgrade, downgrade, or switch between monthly and annual billing whenever you need to. Changes take effect at the start of your next billing cycle.

Go to Settings > Billing and open the Stripe customer portal, where you can update your card, view invoices, and manage payment details.

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Go to Settings > Scheduling and set your open/close times for each day of the week. You can also add date overrides for holidays. Changes take effect immediately.

Yes. Turn on the daily digest under Settings > Digests to get a morning email summarizing yesterday's calls and web leads.

Tinylawn accounts are organized by business. Under Manage Organization > Members you can invite team members by email.

Go to Settings > Danger Zone and click Delete Account. This permanently removes all data, releases your phone number, and cancels your subscription. This action cannot be undone.