A quick call lets you hear your receptionist and check what Tinylawn captures. Start by calling your Tinylawn number directly, then test your business number after setting up forwarding.
1. Call your receptionist
Open Getting Started and find your assigned Tinylawn number.
On your phone, use the call button or dial the number. On a computer, copy the number and call from your phone.
Ask for a quote for one of your services. Share your name, a service address, and a short description of the work.
Finish the conversation and hang up. Give Tinylawn a moment to process the call.
What to try
A quote request: “I'd like a quote for lawn care at my property.” Use a service your business offers and answer the receptionist's follow-up questions.
A business question: ask about your services, hours, or a saved FAQ. Check that the answer matches the information in your account.
An appointment request: ask about a preferred visit time if you accept appointment requests. Tinylawn captures the request; your team confirms the final schedule with the customer.
2. Continue setup
Stay on Getting Started to choose how customers reach Tinylawn: forward missed calls, send every call, or use your Tinylawn number as a separate line. You can review the full call record later in Inbox.
If you are forwarding an existing business number, follow the carrier forwarding guide. Choosing an answering mode in Tinylawn does not activate forwarding with your carrier.
3. Test the connection
From a different phone, call your existing business number.
For missed-call forwarding, let your business phone ring without answering. For all-call forwarding, Tinylawn should answer without your business phone ringing first.
Listen for your receptionist and leave a short test request. Check that the call appears in Tinylawn.
If you enabled separate busy or unreachable rules, test those conditions too. If you chose to use Tinylawn as a separate line, call that Tinylawn number directly instead.
A direct test is not forwarding verification. A “Call received” message means a call reached Tinylawn. To confirm forwarding, you must call the business number and hear your receptionist answer.
After setup
Open Inbox to review the call summary and any available transcript or recording. Check any lead or appointment request created from the call, and confirm that the details are useful for following up. Notifications depend on your configured contacts and preferences.
If something sounds wrong, update the relevant service, hours, FAQ, greeting, or receptionist setting and try again. If your business number does not reach Tinylawn, check your carrier's confirmation and the forwarding destination.
Need a hand? Open the support messenger in Tinylawn. Share what happened, but keep carrier PINs and verification codes in your provider's own setup flow.