Your business hours and booking settings directly affect when your AI receptionist can schedule appointments. Keeping them accurate ensures customers get the right availability information.
Configuring business hours
1. Go to Settings > Scheduling.
2. For each day of the week (Monday–Sunday), set:
- Open/Closed — Toggle whether you're available that day.
- Open time — When your day starts.
- Close time — When your day ends.
3. Save your changes.
Default hours
New accounts start with Monday–Friday, 9:00 AM – 5:00 PM, with Saturday and Sunday closed. Adjust these to match your actual schedule.
How business hours are used
- The AI receptionist tells callers your hours when asked "What are your hours?"
- Availability checks only offer time slots within your open hours.
- Closed days show as unavailable — the AI won't book appointments on those days.
Earliest availability
Set the minimum number of days in advance a customer can book:
Setting | What it means |
0 days (default) | Same-day booking is allowed |
1 day | Customers must book at least 1 day ahead |
2+ days | Gives you more lead time to prepare |
Example: If it's Monday and you set earliest availability to 1 day, the AI will only offer slots from Tuesday onward.
This applies to both phone bookings (via the AI receptionist) and online form submissions.
Tips
- If you work weekends during busy season, remember to open Saturday and Sunday in your business hours.
- Set a longer earliest availability window if you need time to prepare equipment or materials before jobs.
- The AI uses your business's timezone (set in Settings > Profile) for all scheduling. Make sure it's correct.
- Business hours and booking settings update immediately — the next call will use your new schedule.