Call notifications keep you and your team informed the moment a call ends. You can receive notifications by email, SMS, or both — and send them to multiple people.
How to set up notifications
1. Go to Settings > Receptionist > Notifications.
2. Click Add Contact
3. Fill in the contact details:
- Type — Choose Email or SMS.
- Value — Enter the email address or phone number.
- Label — Add a descriptive label like "Owner," "Office Manager," or "Dispatch."
4. Save the contact.
Repeat for each person who should receive notifications.
What notifications include
Email notifications
- A summary of the conversation
- The caller's phone number (clickable to call back)
- The call category (e.g., Quote Request, General Question)
- A direct link to the full call detail page in your Tinylawn dashboard
SMS notifications
- A short summary of the call
- A link to the full call detail in your dashboard
When notifications are sent
Notifications are sent for every call — not just leads. This ensures you're aware of all customer interactions, including general questions and follow-up-needed calls.
For calls that generate a lead (Quote Requests and Appointments), the notification is sent after the lead is fully created so the link in the notification takes you directly to the lead.
Managing notification contacts
- Enable/disable — Toggle a contact on or off without deleting it. Useful for temporary changes like vacations.
- Edit — Update the email, phone number, or label.
- Delete — Remove the contact entirely.
Tips
- Add at least one notification contact during setup so you don't miss your first real calls.
- Use labels to keep track of who's who — especially if you have multiple team members receiving notifications.
- SMS notifications are great for field crews who need quick alerts without checking email.
- Email notifications are better when you want the full summary and a link to review the call in detail.