Notifications keep you and your team informed when calls end and when customers submit forms. You can receive alerts by email, SMS, or push notification — and choose which call types each person should hear about.

1. Go to Settings > Receptionist > Notifications.

2. Click Add Contact (or Add Recipient).

3. Fill in the contact details:

- Type — Choose Email, SMS, or Push.

- Value — Enter the email address or phone number (push uses this device after you allow notifications).

- Label — Add a descriptive label like "Owner," "Office Manager," or "Dispatch."

4. Choose which call types should trigger alerts for this contact.

5. Optionally turn on alerts for form submissions.

6. Save the contact.

Repeat for each person who should receive notifications.

Each contact can subscribe to specific call tags, such as Appointment Request, Quote Request, Message Taken, or Spam.

By default, new contacts are set up for actionable call types and exclude lower-signal tags like Missed Call, Needs Follow Up, and Spam. You can opt into those anytime if you want every alert.

- A summary of the conversation

- The caller's phone number

- The call category

- A direct link to the full call or lead in your Tinylawn dashboard

- A short summary of the call

- A link to the full details in your dashboard

- A short alert on your phone or computer when Tinylawn is installed as an app and push is enabled

- A quick way to open the related call or lead

You can also notify contacts when a customer submits one of your online forms. This is useful if you share forms on your website, flyers, or missed-call recovery texts.

Notifications are sent after a call ends only for the call types each contact has selected — not necessarily for every call.

For calls that generate a lead, the notification is sent after the lead is created so the link takes you directly to it.

Want a morning summary instead of (or in addition to) real-time pings? Turn on the daily digest under Settings > Digests. Digests are separate from the per-call notification contacts on this page.

- Enable/disable — Toggle a contact on or off without deleting it.

- Edit — Update the email, phone number, label, or call-type filters.

- Delete — Remove the contact entirely.

- Add at least one notification contact during setup so you don't miss your first real opportunities.

- Use labels to keep track of who's who.

- SMS and push are great for field crews who need quick alerts.

- Email is better when you want the full summary and a link to review the call in detail.

- Start with the default actionable tags, then add Missed Call or Spam only if you really want those pings.