The greeting is the first thing callers hear when they reach your AI receptionist. A good greeting sets the tone, builds trust, and lets the caller know they've reached the right place.
How to update your greeting
1. Go to Settings > Receptionist > Greeting.
2. Choose either Default or Custom.
3. If you choose Custom, type your greeting in the text field.
4. Save your changes — they take effect on the next incoming call.
Default greeting
If you stick with the default, your receptionist will say:
"Hello, thank you for calling [Your Business Name]. This is [Agent Name]. How can I help you today?"
The business name and agent name are pulled automatically from your account settings.
Custom greeting
Write your own greeting to match your brand voice. Here are a few examples:
Friendly and casual:
"Hey there! Thanks for calling Greenfield Lawn Care. I'm Sarah, your virtual assistant. What can I help you with today?"
Professional and direct:
"Thank you for calling Premier Landscaping. How may I assist you?"
Seasonal or promotional:
"Thanks for calling Tinylawn Lawn Care! We're currently booking spring cleanups — would you like to schedule one, or is there something else I can help with?"
Best practices
- Keep it short. Callers want to get to their question quickly. Aim for 1–2 sentences.
- Include your business name. This confirms the caller reached the right place.
- End with an open question. Phrases like "How can I help you?" invite the caller to share their needs.
- Avoid jargon. Use simple, everyday language.
- Read it aloud. If it sounds awkward when spoken, rewrite it.